🔩
Dave the plumber
Dave Mitchell Plumbing
Brisbane, QLD
Dave was spending his evenings at the kitchen table writing quotes in a Word doc when he should have been with his kids. Same layout every time, different numbers. By the time he sent them, half the clients had already called someone else.
Dave types
Quote for the Hendersons, blocked drain repair and new hot water system install, Ashgrove
Claude responds
Working
Quote built for the Hendersons.
Blocked drain repair: $385 (labour + callout)
Hot water system install: $2,450 (Rinnai 26L, supply + fit)
Subtotal: $2,835.00
GST: $283.50
Total: $3,118.50 inc GST
Your 14-day payment terms and warranty clause included. Quote PDF created and draft email ready to send to sarah.henderson@gmail.com. Want me to send it?
30 sec
per quote, down from 20 minutes
🔨
Bob the chippy
BK Carpentry
Geelong, VIC
Every deck job meant ringing the timber yard, working out quantities from scratch, and hoping he didn't forget the joist hangers again. Lost half a day on materials every week.
Bob types
Materials list for Henderson deck. 6x4m, merbau, 140mm boards
Claude responds
Working
Materials list for 6x4m merbau deck:
Decking: 32x 140mm boards @ 4.2m lengths
Joists: 9x 140x45mm treated pine @ 6m
Bearers: 3x 190x45mm treated pine @ 4m
Fixings: 2x boxes stainless screws, 18x joist hangers, 6x post brackets, 1x tube construction adhesive
Posts: 6x 100x100mm treated pine @ 600mm
Total: $3,840 ex GST
Order formatted for Dahlsens Geelong. Draft email ready for Mark. Should I send it?
Zero
forgotten materials since he started
📸
Shelly the photographer
Shelly Rose Photo
Byron Bay, NSW
Every bride asks the same five questions. Shelly was copy-pasting the same reply with minor tweaks, 10 times a week. Slow replies meant losing bookings to faster photographers.
Shelly types
New enquiry from Emma, wedding at Fig Tree in March, full day plus engagement shoot
Claude responds
Working
Reply drafted for Emma:
"Hey Emma! Fig Tree is one of my favourite venues, I shot the Wilson wedding there last October and the light through the Terrace Room in the afternoon is unreal. For a full day + engagement shoot, my Collection Two ($4,200) is the best fit. That gives you 10 hours coverage, 500+ edited images, and an online gallery. I'd love to hear about your timeline and what vibe you're going for."
Used your warm tone, mentioned your Fig Tree experience, included Collection Two pricing. Draft sitting in your Gmail. Send it?
3x faster
reply time to enquiries
☕
Lucy the cafe owner
Little Local Coffee
Noosa, QLD
Rostering was a weekly nightmare. The restaurant award has 50+ pay rate combinations. Casuals, part-timers, Sunday penalties, public holidays. Lucy was spending an hour every week on the roster and still getting penalty rates wrong.
Lucy types
Build next week's roster. Jess can't do Monday. Extra staff Saturday for markets.
Claude responds
Working
Next week's roster built:
Mon: Sam (open), Priya + Jake (floor)
Tue-Thu: Jess (open), Priya + rotating (floor)
Fri: Sam (open), Jake + Priya (floor)
Sat (markets): Jess + Sam (open), Jake + Priya + Mia (floor)
Sun: Sam (open), Mia + Jake (floor, penalty rates)
Total wages: $4,680 (under your $5k cap)
Sunday penalties: $340 factored in
No one over 38 hours. Jess at 36, Sam at 37.5.
Want me to send it to the staff group chat?
45 min
saved every single week on rostering
💙
Tom the support worker
Tom Byrne Support Services
Wollongong, NSW
After every session, Tom writes detailed progress notes tied to each participant's goals. 20 minutes per client, 6 clients a day. That's 2 hours of paperwork every single day.
Tom types
Progress note for Michael. Community access, caught the bus, bought lunch independently, good eye contact
Claude responds
Working
Progress note written for Michael Chen, 14 April 2026:
Goal 1 — Independent travel: Michael independently navigated the bus route from home to Wollongong Central. This is the first time he's done this without prompting. Milestone flagged for plan review.
Goal 2 — Community participation: Ordered and paid for lunch at the food court independently. Maintained appropriate eye contact with staff during the interaction.
Overall: Strong session. Confidence building across both goal areas.
NDIS-compliant language used. Strengths-based framing. Filed in Michael's progress folder. Ready to submit to his coordinator.
2 hours
of paperwork gone from every day
📊
Karen the bookkeeper
KL Bookkeeping
Adelaide, SA
Month-end meant writing 14 individual client updates. But the real killer was chasing clients for their documents all month. Bank statements, receipts, missing invoices. Half her week was spent asking people for things they'd promised to send last Tuesday.
Karen types
Monthly update for Steve at Coastal Plumbing. Pull his Xero numbers.
Claude responds
Working
Pulled Steve's March numbers from Xero:
Revenue: $48,200 (up 12% from Feb)
Expenses: $31,400
Net profit: $16,800
Outstanding invoices: 3 unpaid ($2,100 + $890 + $1,450 — oldest is 28 days)
BAS estimate: $4,100 (due 28 April)
Cash position: $22,300 in operating account
Email drafted in Steve's usual format with the summary table he likes. Flagged the 28-day invoice as overdue. Draft in your Gmail, ready to send.
14 clients
updated in an hour instead of a full day
🔧
Mick the mechanic
Mick's Auto Care
Ballarat, VIC
Mick hates calling clients to explain job costs. He'd rather be under the bonnet. But playing phone tag to get approval on a water pump was eating 30+ minutes a day.
Mick types
Text Lisa about her Mazda 3. Brakes $380, water pump $650, total $1,030 plus GST
Claude responds
Working
SMS drafted for Lisa Reynolds (Mazda 3, rego ABC-123):
"Hey Lisa, had a look at the Mazda. Two things — front brakes are worn down and the water pump is starting to leak. Here's the breakdown:
Brakes (pads + rotors): $380
Water pump (part + labour): $650
Total: $1,133 inc GST
Happy to go ahead if you want, should have it back to you Thursday arvo. Just reply YES and I'll get started. Cheers, Mick"
Friendly, clear, easy for her to approve by text. Ready to send?
No more
phone tag with clients about job costs
🏡
Rachel the agent
Ray White Manly
Sydney, NSW
Rachel gets 130+ emails a day. Portal notifications, solicitor updates, buyer enquiries, strata docs, spam. The important ones get buried and she's spending 2 hours a day just sorting through it all. Plus every listing needs copy for REA, Instagram, and the window card.
Rachel types
Check my inbox. What needs my attention today?
Claude responds
Working
Scanned your inbox. 134 emails since yesterday. Here's what matters:
Urgent (3):
1. Buyer finance approval for 28 Pacific Parade, solicitor needs your Section 32 by 3pm
2. New buyer enquiry from James Ward, pre-approved, looking in your patch
3. Vendor wants an update on the Smith St campaign
Needs a reply today (5): Open home RSVPs (3), strata report request, photographer rescheduling
FYI only (126): Portal alerts, newsletters, automated notifications. Nothing actionable.
Draft replies ready for the 3 urgent ones. Want me to also write the listing copy for the new Pacific Parade campaign?
134 emails
sorted in 30 seconds. The 3 that matter, surfaced.
📈
Sarah the financial adviser
Coastal Wealth Partners
Gold Coast, QLD
Every Statement of Advice took Sarah 6-8 hours to write. Risk profiles, product comparisons, fee disclosures, compliance language. She was spending more time on SOAs than on actually talking to clients. Her paraplanner couldn't keep up either.
Sarah types
Draft SOA for the Patels. Meeting notes from Tuesday. They want to consolidate three supers into one, increase life cover, and start salary sacrificing.
Claude responds
Working
SOA drafted for Raj and Priya Patel:
Scope: Super consolidation (3 funds into Australian Super), life insurance review (increase to $1.2M), salary sacrifice strategy ($15k/yr pre-tax)
Current position: Combined super $340k across REST, HESTA, and Colonial First State. Current life cover $400k (underinsured per your needs analysis)
Recommendations: 3 strategies outlined with fee comparisons, projected balances at 60, and insurance premium impact
Compliance: All required disclosures, risk profile alignment, and replacement product warnings included per your firm's template
22 pages. Your standard formatting and disclaimers applied. Ready for your review before compliance sign-off.
20 mins
instead of 6-8 hours per SOA
⚖️
James the lawyer
Henderson & Associates
Melbourne, VIC
James bills by the six-minute unit but only 35% of his day is actually billable. The rest is file notes, attendance records, and client letters. By 5pm he's got 12 matters to write up, so he stays until 7 doing paperwork while his kids eat dinner without him.
James types
Write up today's file notes. I had calls with the Nguyen family trust matter, the Parker settlement, and the Watson lease dispute. Check my calendar and emails for the details.
Claude responds
Working
Three file notes drafted from your calendar and sent emails:
Nguyen Family Trust (14 min): Attendance on Mrs Nguyen re: trustee succession. Discussed appointing David as co-trustee. Advised on CGT implications of asset transfer. Action: draft deed of variation by Friday.
Parker v Parker (8 min): Call with opposing counsel re: property settlement. Agreed to joint valuation of Kew property. Consent orders to be drafted. Action: instruct valuer, file consent orders by 28th.
Watson Lease (6 min): Email exchange with landlord's solicitor. Disputed make-good clause. Referred to clause 14.3. Action: send without prejudice offer by COB Wednesday.
All three formatted per your firm's file note template. Time entries ready for your billing system.
Home by 5
instead of staying until 7 writing up the day
🎓
Emma the teacher
Westfield Primary School
Perth, WA
Report writing week. 28 students, each one needs a personalised comment for English, Maths, Science, and general progress. Emma was up until 11pm three nights in a row last term. Australian teachers do 15 hours of unpaid overtime every week, mostly on admin like this.
Emma types
Draft report comments for my Year 4 class. Here are my assessment notes and grades for each student.
Claude responds
Working
28 student reports drafted from your assessment notes:
Lily Chen (sample):
English: "Lily has shown strong growth in her persuasive writing this term. Her arguments are well-structured and she's beginning to use evidence effectively to support her points. Next term, we'll focus on expanding her vocabulary in written responses."
Maths: "Lily confidently applies multiplication strategies and is developing her understanding of fractions. She works well in group problem-solving activities."
All 28 follow your school's report format. Strengths-based language, specific examples from your notes, clear next steps. No two comments are the same. Ready for you to review and personalise.
1 evening
instead of three late nights writing reports
💼
Lisa the project coordinator
Works at a mid-size company
Brisbane, QLD
Lisa isn't a business owner. She works for someone else. But she spends 60% of her day on emails, meeting notes, and status reports instead of actual project work. She hasn't left the office before 6pm in months. Research says the average worker spends 28% of their day just on email.
Lisa types
Write my weekly status report. Check my emails and calendar from this week for what I worked on.
Claude responds
Working
Weekly status report drafted from your emails and calendar:
Completed this week:
- Finalised vendor shortlist for the CRM migration (3 proposals reviewed)
- Ran stakeholder workshop Wednesday (14 attendees, notes attached)
- Resolved the data mapping issue with the dev team
In progress:
- UAT testing starts Monday, test scripts 80% done
- Waiting on Finance for budget sign-off (chased Thursday)
Blockers:
- Need IT to provision sandbox environment by Tuesday
Formatted in your usual template. Ready to send to your manager.
Out by 5
instead of staying late writing reports about the work
👩👧
Michelle
Mum of two, works part-time
Adelaide, SA
Michelle isn't using AI for work. She's using it for life. School newsletters with 12 buried action items, a birthday party to plan, tax return she keeps putting off, and an insurance claim she doesn't know how to word. Australians spend 3-4 hours a week on life admin like this.
Michelle types
Read this week's school newsletter and tell me what I actually need to do. Also, help me plan Ava's 8th birthday party. 15 kids, $500 budget, outdoor, Adelaide.
Claude responds
Working
School newsletter action items:
1. Book fair money due Wednesday ($20 max)
2. Athletics carnival permission slip due Friday (link attached)
3. Ava's class needs a plate of food for the multicultural day next Thursday
4. School photos retake day is 28 April (only if you missed the first round)
Ava's 8th birthday party plan:
Venue: Belair National Park (free, BYO food, has a playground)
Food: Costco pizza + juice boxes + supermarket cake ($180)
Activities: Scavenger hunt (I'll write the clues), pass the parcel, free play ($40 for prizes)
Invitations: Digital invite via Canva (free)
Party bags: Small toys from Kmart ($75 for 15)
Total: $295, well under budget.
Want me to draft the digital invitation and write the scavenger hunt clues?
Sunday sorted
in 5 minutes instead of an hour of mental gymnastics
